Our Journey to Performance Excellence
ASQ Quality Press, Ene 1, 2008 - 170 mga pahina
The System is a faith-based organization and includes eleven hospitals in the metropolitan area and surrounding region. The CEO, G. Richard Hastings, details the model of clinical and operational quality.
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A look at Saint Lukes 20 year effort toward performance improvement excellence
A defined reporting structure and strategic planning help Saint Lukes leaders create organizational sustainability
Through the Strategic Planning Process Saint Lukes leaders map out a course for the Health Systems short and longterm success
Formal and informal surveys competitive analyses and communication tools help us understand our marketplace
Balanced scorecards datagathering processes and technology help Saint Lukes leaders keep tabs on progress
Competitive salaries and benefits professional development opportunities and a safe and secure work environment helps Saint Lukes recruit and retai...
Saint Lukes Process Management System provides a systematic disciplined approach to performing work efficiently and delivering highquality care
Thanks to patience perseverance and consistency Saint Lukes leaders successfully built the framework that guides our ongoing quality journey
From workforce shortages to revenue shortfalls Saint Lukes leaders planning efforts address tomorrows concerns today to ensure our future success
achieve Administrative Quality Customer alignment balanced scorecard Baldrige criteria Baldrige National Quality benchmark Best Place Board of Directors Clinical & Administrative core competencies create Customer Process customer satisfaction defined employees Engage human resources ensure evidence-based medicine goals Growth & Development health care identify input integrated interaction Kansas City key stakeholders key work processes Key Work Systems Knowledge Management System Leadership for Performance Learning System linked long-term Luke’s Health System Luke’s senior leaders Malcolm Baldrige National medical staff mission National Quality Award needs Open-ended comments organization’s organizational pathway patients Performance Excellence model Performance Improvement model Performance Management Process Performance Measurement Architecture physicians Process Management System PROCESSES LEVEL requirements Richard Hastings Saint Luke’s Health Saint Luke’s Hospital Saint Luke’s leaders Saint Luke’s senior Six Sigma statistical process control Strategic Action Plans Strategic Focus Areas Strategic Planning Process Strategic Workforce Plan throughout the Health vision we’ve