Our Journey to Performance Excellence

Harapang Pabalat
ASQ Quality Press, Ene 1, 2008 - 170 mga pahina
0 Mga review
The System is a faith-based organization and includes eleven hospitals in the metropolitan area and surrounding region. The CEO, G. Richard Hastings, details the model of clinical and operational quality.
 

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Mga Nilalaman

Saint Lukes has evolved from a small frontier town hospital to a nationally recognized Health System focused on quality integration and innovation
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A look at Saint Lukes 20 year effort toward performance improvement excellence
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A defined reporting structure and strategic planning help Saint Lukes leaders create organizational sustainability
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Through the Strategic Planning Process Saint Lukes leaders map out a course for the Health Systems short and longterm success
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Formal and informal surveys competitive analyses and communication tools help us understand our marketplace
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Balanced scorecards datagathering processes and technology help Saint Lukes leaders keep tabs on progress
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Competitive salaries and benefits professional development opportunities and a safe and secure work environment helps Saint Lukes recruit and retai...
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VIII
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Saint Lukes Process Management System provides a systematic disciplined approach to performing work efficiently and delivering highquality care
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Thanks to patience perseverance and consistency Saint Lukes leaders successfully built the framework that guides our ongoing quality journey
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From workforce shortages to revenue shortfalls Saint Lukes leaders planning efforts address tomorrows concerns today to ensure our future success
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GLOSSARY
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INDEX
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