Managing the Challenges in Human Service Organizations: A CasebookManaging the Challenges in Human Service Organizations: A Casebook offers current and aspiring human service managers a view into the kinds of experiences they will likely encounter to better prepare them for the world they are about to enter. The cases are inspired by real situations and are designed to encourage students to determine how they would act and work towards a resolution of the dilemmas presented. Key Features
This book is ideally suited as a supplemental text for advanced undergraduate and graduate courses in social work and counseling, as well as a much-needed reference for human services supervisors and practitioners. |
Contents
Chapter 1 Introduction | 1 |
Chapter 2 Case Assessment and Debriefing | 17 |
Chapter 3 Governance Environment and Structure
| 39 |
Chapter 4 Leadership and Ethics
| 71 |
Chapter 5 Planning and Program Design
| 113 |
Chapter 6 Financial Management and Information Systems
| 153 |
Chapter 7 Human Resource Management and Supervision | 179 |
Chapter 8 Organizational Dynamics and Change | 219 |
271 | |
275 | |
About the Authors
| 283 |
Common terms and phrases
additional administrative agency approach asked assessment assistance attention become board members budget building Chapter Chicano/Latina child clients committed complete concerns consider continue create culture deal decision develop direction Discussion Questions effective employees environment evaluation executive director Expected experience families functions funding goals hired human service identified implement improve increasing involved issues leaders leadership learning major managerial meeting months needs noted operating opportunity organization organizational outcomes past performance person position practice present problems promote raise received reports responsibilities result role serve situation skills social social workers specific staff members strategic plan structure Suggested Debriefing Framework supervision supervisor tion understanding values week